Welcome to our local home services platform. Please read these Terms and Conditions carefully before using our services. By accessing or using the Service, you agree to be bound by these Terms and Conditions, including our Privacy Policy. If you do not agree with these terms, please do not use our Service.
1. Definitions
1.1 Service: The platform provided by us that connects Users with Home Service Professionals.
1.2 User: Any individual or entity using the Service to request or provide home services.
1.3 Home Service Professional: Any individual or entity providing home services through the Service.
1.4 User Content: Any content provided by Users, including reviews, comments, and other information uploaded or posted on the Service.
1.5 Service Content: All content available through the Service, including User Content and content provided by us.
2. Use of Service
2.1 Eligibility: You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you have the right, authority, and capacity to enter into and abide by these Terms and Conditions.
2.2 Account Registration: To use certain features of the Service, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for any activities or actions under your account.
2.3 License: Subject to these Terms and Conditions, we grant you a limited, non-transferable, non-exclusive, revocable license to access and use the Service for your personal use.
3. User Content
3.1 Ownership and License: You retain ownership of all User Content you submit to the Service. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the Service and our business.
3.2 Responsibility for User Content: You are solely responsible for your User Content. You represent and warrant that you own or have the necessary rights and permissions to use and authorize us to use all User Content.
3.3 Prohibited Content: You agree not to upload or display any User Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
4. Conduct and Content
4.1 Prohibited Activities: You agree not to use the Service for any illegal or unauthorized purpose, including but not limited to:
Posting false, misleading, or inaccurate information.
Harassing, abusing, or harming another person.
Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
Engaging in any activities that interfere with or disrupt the Service or servers or networks connected to the Service.
5. Nudity and Objectionable Material
5.1 Nudity and Objectionable Material: You agree not to, and we strictly prohibit, the uploading and display of any User Content portraying explicit nudity, adult content, or that is unacceptable for viewing by minors or objectionable, in our sole discretion. For example, prohibited User Content includes material that would be unacceptable in a public museum where minors visit, or User Content that would only be appropriate for adult sites, adult magazines, or R-rated movies.
6. Modifications to Service
6.1 Modifications: We reserve the right to modify, suspend, or discontinue the Service at any time with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.
7. Termination
7.1 Termination: We reserve the right to terminate or suspend your account and access to the Service at our sole discretion, without notice and without liability, for any reason, including if we believe you have violated these Terms and Conditions.
8. Intellectual Property
8.1 Trademarks: "Local Home Services", the Local Home Services logo and design, and all other trade-marks, trade dress, graphics, logos, designs, page headers, button icons, scripts, and service names used by the Local Home Services Companies on or in connection with the Service are registered trademarks, trademarks, or trade dress of the Local Home Services Companies or our licensors.
8.2 Copyright and Content Complaints: If you believe any Content on the Service infringes upon any copyright or other intellectual property right that you own or control, you may send a written notification to our designated agent.
9. Disclaimers and Limitation of Liability
9.1 No Responsibility for Others' Content: We are not responsible or liable for any User Content or Third Party Content available on the Service. We do not control and are not responsible for our Users' actions.
9.2 Availability: The Service may be temporarily unavailable from time to time for maintenance or other reasons. We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, or unauthorized access to, or alteration of, User Content.
9.3 No Guarantee: We make no guarantee regarding the provision of Home Services, the acceptance of any Requests for the provision of Home Services, or the qualifications of Home Service Professionals.
9.4 Limitation on Liability: In no event will the Local Home Services Companies, or their directors, partners, officers, employees, contractors, or agents, be liable to you or any third person for any indirect, consequential, exemplary, incidental, special, or punitive damages.
10. Dispute Resolution
10.1 Contact Us First: For any dispute you have with us regarding the Services, you agree to first contact us and attempt to resolve the dispute informally.
10.2 Arbitration: Any claim arising out of or in connection with this Agreement will be resolved by arbitration under the Simplified Arbitration Rules of the ADR Institute of Canada, Inc. The arbitration will take place in Toronto, Ontario, Canada.
10.3 No Class Actions: You agree to resolve disputes with us on an individual basis and not as a plaintiff or class member in any class or representative action.
11. Indemnity
11.1 Indemnity: You agree to indemnify and hold the Local Home Services Companies and each of their directors, officers, agents, contractors, partners, and employees, harmless from and against any loss, liability, claim, demand, damages, costs, and expenses arising out of or in connection with your use of the Service.
12. Privacy
12.1 Privacy: We care about the privacy of our Users. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information.
13. Governing Law
13.1 Governing Law: This Agreement is governed by the laws of the Province of Ontario, Canada.
14. Entire Agreement
14.1 Entire Agreement: This Agreement constitutes the entire agreement between you and us regarding the use of the Service.
15. Interpretation
15.1 Interpretation: Headings are for convenience only and shall not be used to interpret this Agreement. Words importing the singular include the plural and vice versa.
16. Contact Information
16.1 Contact Information: If you have any questions or concerns about these Terms and Conditions, please contact us at concierge@lhsteam.ca or 844-267-7111.
17. Changes to Terms
17.1 Changes to Terms: We reserve the right to change or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Service. Your continued use of the Service following the posting of changes constitutes your acceptance of such changes.
18. Severability
18.1 Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
19. Waiver
19.1 Waiver: Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights.
20. Assignment
20.1 Assignment: You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations without restriction.
21. Third-Party Beneficiaries
21.1 Third-Party Beneficiaries: These Terms and Conditions do not and are not intended to confer any rights or remedies upon any person other than you and us.
22. Notices
22.1 Notices: All notices and other communications under these Terms and Conditions shall be in writing and shall be considered given when delivered by email or through the Service.
23. Survival
23.1 Survival: All provisions of these Terms and Conditions that by their nature should survive termination will survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
End of Terms and Conditions (Last Updated: July 12, 2022)
