PROFESSIONAL TERMS OF SERVICE FOR LOCAL HOME SERVICES

These Professional Terms of Service for Home Service Professionals are to be read in conjunction with the General Terms of Service (https://homelocalservices.ca/professional-terms-of-service-for-local-home-services/) and are part of your Agreement between the Local Home Services and you (“you” or “Home Service Professional”). Terms starting with capital letters or defined in the General Terms of Service have the same meaning as the General Terms of Service (https://homelocalservices.ca/professional-terms-of-service-for-local-home-services/).

By registering as a Home Service Professional, you signify that you have read, understand and agree to be bound by these Professional Terms of Service and the Agreement in all respects with respect to your provision of Homes Services, the Website, the App, our provision of the Service, and your use of them.

PLEASE READ THIS AGREEMENT CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE, BUT ARE NOT LIMITED TO, VARIOUS LIMITATIONS AND EXCLUSIONS, AND INDEMNITIES.

1. 1. Becoming a Home Service Professional. As a Home Service Professional, you will have access to a variety of jobs and potential clients in your surrounding area that you may not otherwise have access to. As the continued success of our Service and our ability to connect you with potential jobs and clients requires trust and a professional level of service, we require you to uphold and comply with the following terms.
      
      1. Customer Service and Professionalism. By becoming a Home Service Professional, you agree to: uphold highest level of customer service and professionalism when communicating with Requesting Users or affiliating yourself with the Local Home Services in any way; be responsive, prompt, courteous, friendly and helpful in providing any Home Service; be prepared and equipped with the required materials and tools to complete the Home Service Requested; and be reliable and consistent in your work as required to meet the standard of customer service and professionalism provided herein. You further agree to be clear in setting expectations with the Requesting Users regarding timing, any out of pocket or materials expenses, and any other details that are relevant to completing the Job. By registering as a Home Service Professional, you give us consent to conduct background checks and criminal record checks on you from time to time, without notice. You understand and agree that any unprofessional behaviour or acts will not be tolerated and may lead to your removal from the Services.
      2. Qualified. You agree that you are qualified (“Qualified”) to complete the Home Services and Home Service categories that you select to be listed for, meaning that you hold all requisite training, licensing, certification, education, experience, and similar qualifications to complete each Home Service with a professional level of care.
      3. Insurance. You represent and warrant that you hold all required or industry standard insurance and, if you represent yourself as bonded, bond coverage including public liability, workers compensation, and workplace safety, to adequately cover property damage, bodily injury, theft, property loss in amounts sufficient for your liability under your contract with the Requesting User (“Insurance”). You agree to provide us with copies of certificates of such Insurance in your registration process as well as from time to time at our request. You further agree to notify us immediately of any change in your Insurance.
      4. Quality of Work Standards. You agree to only accept Requests that you are Qualified to complete in the time required. You agree to perform all Home Services yourself and understand that you may not assign or transfer any request to a third party, company, or competitor, provided that if you require additional help to complete a Home Service, that person must be a Home Service Professional.
   2. Accepting Home Services. The Service enables you to accept Requests for Home Services from Requesting Users. There are two timelines available to Requesting Users: (i) “On-Demand”, and (ii) “Later”. If you are able to make it to the Premises and complete the Home Service within the prescribed On Demand threshold time for the relevant Home Service category (and you meet all other requirements provided herein), you may accept an On Demand Request. If you are and will remain available during the time requested for a Later Request (and you meet all other requirements provided herein), you may accept the Later Request.
      

      1. Agreement with Requesting User. You understand and agree that when you click “accept” in the App in response to a Request for Home Services, you are agreeing to accept (“Accept”) the Request to provide the Home Service detailed by the Requesting User (the “Job”). By Accepting the Job, you understand that you are entering into a binding contract with the Requesting User. Regardless of whether you were the first Home Service Professional to Accept the Job, we reserve the right to have another Home Service Professional complete the Job if we determine, in our sole discretion, that you may be unable to timely complete the Job or meet the standards of professionalism or customer service provided herein. If we so substitute another Home Service Professional, we will notify you and you will not become a contracting party for the Job. You understand and acknowledge that any failure to fulfill the terms of the binding contract, except as set out herein, may result in you or the Company you represent incurring liability or damages.

         Procedure. You understand that once you Accept a Job, we will notify the Requesting User with information about you including your name, photo, company name, customer service rating, and estimated time of arrival. You will then be able to contact the Requesting User through phone or text message for the sole purpose of communication related to the Job. Once the Requesting User receives the notification that you have Accepted the Job, the Requesting User may cancel the Job without incurring a fee only before such time that you have departed your current location for the Premises. You agree to notify the Requesting User by clicking “I’m on my way” or such similar language as provided in the App when you leave your current location. You hereby agree not to misstate your departure time or otherwise mislead a Requesting User as to the time you depart your current location or the time you will arrive at the Premises. You understand and acknowledge that the App may track your location and trip to the Premises in real time. You agree to use the App to notify the Requesting User once you arrive at the Premises. You understand and acknowledge that you may be charged a cancellation fee, as we determine in our sole discretion, if you cancel the Job after the grace period as provided in the Guideline. You also agree to act in a fair, reasonable and professional manner in all matters related to your travel to the Premises.

      2. Your Responsibilities. By Accepting the Job you signify that you are willing, able, Qualified, and Insured to perform and complete the Job. You further agree that you confirm the parameters of the Request with the Requesting User. You further represent and warrant that you have the authority to enter into the contract on behalf of your affiliated contracting company. Your Acceptance signifies your agreement to: leave an adequate amount of travel time to the Premises, arrive on time and fully prepared to complete the Job, be committed to the Home Service and be prepared to stay as long as it takes to complete the Job to the Requesting User’s reasonable satisfaction. You agree not to Accept any Job you do not reasonably have the time or ability to complete or that you do not intend on completing.
      3. Completing the Job. Once you have confirmed the parameters of the Job with the Requesting User, you agree to perform and complete the Job efficiently and with the highest level of skill and care. Once you have completed the Job, you understand that the Requesting User will rate your service and you agree to rate the Requesting User to ensure all Users maintain the quality and integrity of the Service.
   3. Cancellations.
      
      1. Cancellation by Requesting User. A Requesting User may cancel a Request without penalty as set out in the General Terms of Service and the Guideline.
      2. Cancellation by Professional. You are under no obligation to Accept Job Requests and have agreed to Accept only Jobs that you are willing, Qualified, Insured and able to complete. Cancelling a Job should only be done as a last resort and may only be done in extenuating circumstances, such as not having the proper tools for the Job, feeling unsafe about the Job or Premises, or being unable to deliver the required standard of workmanship. You understand and agree that scheduling conflicts are not legitimate reasons for cancelling a Job. We reserve the right to suspend, modify or terminate your status as a Home Service Professional if we determine, in our sole discretion, that you have cancelled Jobs without legitimate reasons. You acknowledge and agree that if you cancel a Job after the grace period (which is provided in our Guidelines after you Accept it, you will be charged and required to pay us a cancellation fee, which we reserve the right to use to encourage another Home Service Professional to timely complete the Job you cancelled. If you arrive at the Premises but do not perform, in the our discretion, acting reasonably, any part of or a sufficient amount of the Job, and you charge the minimum charge, we reserve the right not to pay you the minimum charge paid. If you arrive at the Premises after the grace period set for an On Demand or Later Job, you will be charged and required to pay us a penalty. We reserve the right to change, modify, increase, or decrease the amount and terms of the cancellation fees or penalties in our discretion from time to time. If we choose to do so, we will notify you by posting the update to the Website.
   4. Fees & Payment Terms.
      
      1. No Additional Charges or Fees. We will handle Requesting User’s payment for the Job. You agree not to negotiate, impose or charge any charges, fees, hourly minimums, travel time or expenses, or other unauthorized fees. Attempts to negotiate the Home Service Payment outside the set Local Home Services rates or to obtain payment in cash for the Home Service provided is a violation of this Agreement and is grounds for reduced access to Requests or outright removal from our Services.
      2. Local Home Services Rates. We set the Local Home Services Rates, which you acknowledge and agree are subject to a minimum charge. You further understand and agree that the cost of materials required to complete the Job is not included in the Local Home Services Rate but must be billed through the Service. We reserve the right, in our sole discretion, to change the Local Home Services Rates for any service from time to time without notice to you. When accepting a Request for a Job, we may provide you with the Local Home Services Rate and the Minimum Charge, but are under no obligation to do so and you hereby agree that it is your responsibility to remain informed about the current Local Home Services Rates and Minimum Charge for the category of Home Service Job you Accept.
      3. Invoicing. Once you have completed the Job, you agree to use the App to enter the number of units based on the Local Home Services Rate for the relevant Home Service Category and the price of any required materials. We will use this information to create the Invoice. When an Invoice is complete, the agreed upon payment will be transferred from the Requesting User’s Account to the company account of the company the Home Service Professional represents (the “Company Account”). The payment will be transferred generally on the Friday following the week in which the Home Service was provided, unless we otherwise holdback or withhold the payment as set out in this Agreement. You agree not to act in any way to violate the payment or invoicing terms provided herein, including (but not limited to): accepting payment (in cash, other monetary value, or by exchange of services) outside of our set Local Home Services Fees or our Service in general, bill for fewer or more units than actually worked, exchange contact information or provide your contact information outside the platform with a Requesting User, or fail to invoice or cancel a completed Job.
      4. Service Fees. Once you Accept the Job, we will charge a service fee (the “Service Fee”), which shall be a percentage of the total Home Service Payment amount, such percentage to be determined in our sole discretion, regardless of whether or not you have completed the Job (for any reason). We will deduct the Service Fee automatically from the Home Service Payment that we will deposit into the company account for the contracting company you represent (the “Company Account”). We reserve the right, in our sole discretion, to change, increase, decrease, or remove the Service Fee. If we choose to change, increase, decrease, or remove the Service Fee, we will notify the Company you represent by email.
      5. Payment Processing Fee. You acknowledge and agree that the Payment Processor may apply a fee for processing the payment (a “Payment Processing Fee”), which may change without notice from time to time, subject to the terms and conditions set out by the Payment Processor.
      6. Obligations Under the User Protection Plan. You understand and agree that if a Requesting User makes a claim under the Local Home Services User Protection Plan relating to a Job you Accepted, performed, completed, or failed to perform or complete for the Requesting User, we reserve the right to withhold any part of the total Home Service Payment amount owed to you or the Company you represent. You further agree that if the Requesting User is afforded compensation under the Local Home Services User Protection Plan, you are solely responsible for the entirety of the compensation amount as well as any damages related, directly or indirectly, thereto and agree to indemnify, hold harmless, and defend the Local Home Services Companies from any and all claims under the User Protection Plan and refunds or payment to the Requesting User arising from any claim under the User Protection Plan. Any amounts owed to us under this provision will be paid within seven (7) days of our notification to you. You agree that we are not required to prove that the harm was due to your negligence or involve you in the process of determining whether the Requesting User is entitled to compensation under the Local Home Services User Protection Plan. We reserve the right to require you to fix or complete the Job, which you agree to do in a timely manner and without additional compensation. You further acknowledge and agree that if we, in our sole discretion, choose to have a different Home Service Professional fix or complete the Job, you forfeit any right to compensation for the Job and acknowledge that we reserve the right to use these funds to compensate the Home Service Professional who fixes or completes the Job.
      7. No Obligation to Withhold Taxes. Except as set out in any Invoice or receipt for applicable taxes, we do not collect or remit any taxes for any Home Service Payments received in any jurisdiction. You acknowledge and agree that in connection with your use of our Service, you may be required to comply with income tax and withholding requirements on any income you receive and that if such an obligation arises you will be solely responsible for the timely payment of such tax and any interest or penalties. The payment rate used for computing Home Service Payments paid to Home Service Professionals is inclusive of any and all applicable federal, provincial, state, local, or other fees or taxes owed by such Home Service Professionals. In no cases will any additional compensation be paid to Home Service Professionals for taxes. You hereby covenant and agree to remit all required taxes that you owe or may owe in connection with the provision of Home Services and to pay all tax obligations therefrom in a timely manner. If we, in our sole discretion, determine we are required to withhold any taxes in connection with the provision of Home Services, we may but are under no obligation to do so. You acknowledge and agree that you are solely responsible for all tax compliance relating to your use of our Service and that in no event will we be responsible for any tax compliance. If it is later determined that we should have withheld and/or paid tax but did not withhold or pay such tax, then you shall repay to us the applicable tax as requested by us and hold us harmless from any penalties or interest thereon. You further agree to indemnify and hold the Local Home Services and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney’s fees, arising out of or in connection with any claims by the Canada Revenue Agency or any taxes related to your use of the Service.
      8. Professional Credits. We may, from time to time and in our sole discretion, provide certain credits (“Professional Credits”) to Home Service Professionals. There is no guarantee of or right to receive any such Professional Credits. We reserve the right to activate, modify, or delete any such Professional Credits at any time, in our sole discretion and without notice to you. Professional Credits are non-transferrable, have no cash value, and will expire no later than 90 days from the date issued to your User Account. We reserve the right, but have no obligation, to provide for the ability to redeem Professional Credits for cash.
   5. Professional Conduct (Things You Must Not Do). You acknowledge and agree that the Service is available for your personal use only in connection with the proper servicing of Requests, and may not be used for any other commercial purpose. Without restricting anything else in this Agreement, you agree not to
      
      1. assign a Job or otherwise send another person to the Premises in your place to complete the Job,
      2. use the Service, directly or indirectly, to facilitate the violation of any law, regulation, or statute in Canada,
      3. use the Service to provide any type of advice, consultation or professional services outside the Home Service categories provided by our Website,
      4. contact or attempt to contact, in any way, a Requesting User for a reason other than performing hereunder,
      5. share any information regarding a Requesting User, the Premises, or the Job, with any third party,
      6. use the Service, directly or indirectly, to abuse, harass, stalk, threaten, or otherwise violate the legal rights (including but not limited to rights of privacy) of others,
      7. contact a User regarding a negative review, accept a reduced payment or exchange a payment to avoid a negative review,
      8. provide incorrect, inaccurate, or misleading information regarding your ability or qualification to provide Home Services, about the cost of materials used for a Job or the units in time or work done, that it took you to complete the Job,
      9. enroll, register, sign up, use or otherwise provide services that you have applied to provide through us through any other on demand platform, including but not limited to TaskRabbit, AskforTask, Kutoto, AgentAnything, Zaarly, Freelance.com, JobRunners, Serviz, Amazon Home Services, Porch.Com, Jobs.com, HouseCall, JoistHome, or
      10. contact, negotiate or communicate with, or accept Jobs or similar work, directly or indirectly, from Requesting Users or Users you have connected with through the Service, whether directly or indirectly, outside the Service.
   6. Non Circumvention. You agree that for one year after performing or completing a Job for a Requesting User, you will use the Service as your exclusive method to request, make, and receive all payments for any services directly or indirectly provided to that Requesting User or arising out of your relationship with that Requesting User or your use of this Service.
   7. Step In. We reserve the right, but are not obliged to, arrange for another Home Service Professional to step in and take over a Job if we determine, in our sole discretion, that your service to a Requesting User falls below the standards of professionalism, customer service, and high quality work required of a Home Service Professional and as set out herein. If we exercise this right, we also reserve the right to: withhold payment to you for the Job and instead pay the Home Service Professional who has stepped in to complete the Job; charge you and deduct the amount of payment for the Job against future payments; or require you to repay us for the total Invoice amount for the Job.
   8. Termination. We reserve the right to terminate, suspend, or deactivate your User Account if we suspect or determine, in our sole discretion and without notice, that you have misused our Services, have used our Services to violate any law, have breached any term of this Agreement, consistently cancel or fail to complete Jobs, consistently provide unsatisfactory work, or if your ratings fall below a certain standard as determined by us in accordance with the principles of this Agreement. If we terminate, suspend, or deactivate your User Account you agree to immediately cease use of or affiliation with our Service and to end any and all communication with any User you have connected with through the Service.
   9. Requesting User and Home Service Professional Disputes and Release. The Service is only a venue for connecting Requesting Users and Home Service Professionals. We are not involved in the actual contact between Requesting Users or in the provision of Home Services and you are solely responsible for your interactions with Requesting Users. If you have a dispute with one or more Requesting Users, you release the Local Home Services (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, direct or indirect arising out of or in any way connected with such disputes.
   10. No Guarantee. We make no guarantee regarding the availability of Requests or Jobs, the payment by Requesting Users, or the ability to make any income from the Service, Jobs, or provision of Home Services. We make no guarantee that the Requesting Users will require the amount of work and type of Home Service they have specified in their Request, that the Requesting User will be at the Premises or will not cancel the Job at any time. We further make no guarantee as to the safety of a Home Service Professional entering a Premises and advise that all Home Service Professionals should act with due care and regard for their safety when Accepting a Job, travelling to the Premises, arriving at the premises, or completing the Job. We do not guarantee that the Requesting User holds any authorization, permits, or insurance required to allow the Home Service Professional into the Premises or to complete the Job. THE COMPANY DOES NOT WARRANTY ANY REQUESTING USER’S ABILITY OR WILLINGNESS TO PAY OR ACCEPT THE PROFESSIONAL’S SERVICES.
   11. Notifications. You agree to keep all App notifications, email subscriptions and text message subscriptions on as required to meet the standard of customer service and professionalism provided herein. You may opt-out of receiving emails but will receive in App notifications as the method of meeting your obligations under this Agreement.

End of Professional Terms of Service (Last Updated: June 12, 2023)

General Servicer Agreement (“GSA”)

This General Servicer Agreement (“GSA”) (“Agreement”) is entered into between Local Home
Services (“Local Home Services”, ”LHS”) and Home Service Professionals 

1. Obligations of the Servicer:
a. Servicer shall act as Local Home Services service provider for onsite repair of (“Equipment”).
Servicer shall perform according to: i) this Agreement and all Schedules and subsequent
addendums attached hereto and incorporated herein by reference.
b. As long as Agreement is valid the Servicer has to provide onsite repairs on behalf of Local
Home Services.
c. Servicer’s vacation leave or any other long-term off work days (periods of longer than 3 days)
has to be discussed and approved by Local Home Services. Without approval from Local Home
Services, a Servicer may not leave off work duty.
d. Unauthorized non-emergency long term leave, will result in immediate termination of the
partnership with the service provider
2. Term: This Agreement shall commence on the Effective Date and until terminated as
provided herein.

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3. Termination: Local Home Services is able to cancel the agreement at any time with a verbal
or written consent. Upon termination, all rights and obligations of the parties under this
Agreement shall cease. Once the agreement was terminated the service provider shall finish
and complete all of his in-process jobs and only then he can claim and get paid for them.
4. Servicer’s Warranty: Servicer shall warranty all repairs for ninety (90) days and Local Home
Services shall not pay any charges if the problem needs to be resolved again within the
warranty period or for any problems created by the original problem resolution. The warranty
length may be changed by the Service Provider as long as the customer was notified prior to the
repair verbally and in the written form on the invoice. The invoice with warranty length
alternations has to be sent to the customer’s email address the same day the repair was
completed for it to be valid.
5. General Policies and Procedures: The servicer agrees to comply with the terms as
described in the General Policies and Procedures (“GP&P”).
6. Services Rates: Local Home Services agrees to pay Servicer according to the pricing
schedule documented in Service Rates, Excel Accounting Sheet and according to the
percentage agreed upon signing an agreement.
7. General Liability Insurance: At all times during its performance under this Agreement, the
Servicer shall obtain and keep in force comprehensive general liability insurance, including
coverage for death, bodily or personal injury, and property damage, including products and
completed operations liability, with limits of not less than $1,000,000 each occurrence. All such
certificates evidencing such insurance shall name Local Home Services, as an additional
insured. The Servicer agrees to furnish proof of all such insurance to the Local Home Services
upon request. (WSIB coverage local workplace insurance required in the province where the
technician operates). If the servicer doesn’t have workers’ compensation coverage Local Home
Services is not responsible for any compensation caused by injury.
8. Trademarks: None of the parties shall make use of any other party’s name or trademarks, or
those of their respective parent companies, subsidiaries or affiliates, without prior written
consent.
9. Confidentiality:
a. Confidentiality of Information Provided by Local Home Services: Servicer agrees that all
underwriting, claims, actuarial, marketing, rating or financial materials and information provided
by Local Home Services are confidential and will not be disclosed to any third party by the
Servicer, its employees, representatives, successors, or assigns unless compelled by a
government entity or court of competent jurisdiction, in which case the Servicer shall notify Local
Home Services in writing. The confidentiality of specific documents may be waived only by Local
Home Services sending prior written notice to the Servicer.

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b. Information Subject to Privacy Laws: The Servicer agrees that any Contract Holder,
claimant and any other information subject to a Federal, Provincial or local law requiring
information to be confidential including, but not limited to, nonpublic personal information and
medical information of an individual, is confidential. The Servicer agrees that such information
shall not be disclosed to any third party by the Servicer, its employees, agents, representatives,
successors, or assigns unless compelled by a government entity or court of competent
jurisdiction, in which case the Servicer shall promptly notify Local Home Services in writing.
10. Solicitation:
a. Solicitation: Under no circumstances will service clients referred to Servicer by Local Home
Services be solicited to or communicated to, with or without service clients’ consent by the
Servicer, its employees, agents, representatives, successors, or assigns by person, email, fax,
telephone or any other method to gather or hold information as a result of a Local Home
Services service dispatch.
b. Local Home Services holds Servicer financially responsible in any such event whereby
solicitation as indicated in 10(a) occurs whether during or after the term of the said agreement
has been terminated.
11. Force Majeure and Damage Exclusions: Apart from any specific provisions in this
Agreement excusing any party’s performance or limiting their liability, each party shall be
excused from any failure or delay in performance resulting directly or indirectly from labor
problems or disputes, governmental orders or restrictions, tire, flood, or other acts of nature,
acts of God, accident, war, civil disturbances, or any other cause beyond such party’s
reasonable control.
12. Limitation of Authority: Servicer is not, by reason of this Agreement or for any other
reason, an agent or franchisee of Local Home Services for any purpose whatsoever and
Servicer has absolutely no authority either expressed or implied to bind Local Home Services on
any obligation or undertaking. It is specifically understood that the relationship of the parties is
that of independent contractors. No part of the Servicer’s expenses in the conduct of business
will be borne by Local Home Services. Servicer acknowledges that it has paid no fee
whatsoever to Local Home Services for entering into this Agreement.
13. Controlling Documents: Any provisions of Local Home Services, or Servicer’s proposals,
contracts, invoices, billing statements, acknowledgement forms or any other documents which
are inconsistent with the provisions of this Agreement shall be of no force or effect.
14. Primary documents and reports: Servicer should send invoices on weekly basis according
to a report of the work performed. The invoice must contain cash and banking payments in
accordance with the reporting file. The purchase of materials must be confirmed by invoices.
15. Additional commission: Local Home Services keeps 3.5 % of the remuneration.

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16. Entire Agreement: This Agreement shall be the entire agreement between Servicer and
Local Home Services with regard to the subject matter hereof. This Agreement shall supersede
all prior understandings, agreements, contracts or arrangements between the parties.
17. Assignment: Servicer or Local Home Services shall not assign, transfer or sell all or any of
its rights under this Agreement (or delegate any of its obligations hereunder), without prior
written consent. Local Home Services may assign its rights and obligations under this
Agreement to a subsidiary or affiliated company provided that it shall remain at all times
responsible for the performance of its obligations under this Agreement.
18. Applicable Law: This Agreement shall be governed by, construed and enforced in
accordance with the laws of the Province of Ontario for any action arising out of or relating to
the services. The Provincial Courts of Ontario shall have exclusive jurisdiction over all such
actions. In any such action, the prevailing party shall be entitled to recover all legal expenses
incurred in connection with the action, including but not limited to its costs, both taxable and
non-taxable, and reasonable attorney’s fees.
19. Severability: If any term or provision of this Agreement is found by a court of competent
jurisdiction to be illegal or otherwise unenforceable, such term or provision will not invalidate the
whole of this Agreement, but will be deemed modified so as to render such term or provision
enforceable, and the rights and obligations of the parties will be construed and enforced
accordingly while preserving to the fullest permissible extent the intent of the parties set forth
herein.
20. NonWaiver: No delay or failure by either party to exercise any right under this Agreement
and no partial or single or multiple exercises of any right under this Agreement will constitute a
waiver of that right or any other right.
21. Counterparts: This Agreement may be executed in two or more counterparts, each of
which will be deemed an original, but all of which will constitute one and the same Agreement.
22. Headings: Headings and titles to articles and sections herein are inserted for convenience
of reference only and are not intended to be part of or affect the meaning or interpretation of this
Agreement.
23. Certification: The service provider confirms that he/she has all the licenses required by law
to operate in the province he/she provides services. Local Home Services is a general home
repairs and upgrades company and will not be dealing with each servicer “trade professional”
and cannot know what licenses are required by law.
24. Proprietary Material: The servicer does not under this agreement acquire any ownership
rights in and/or to any software, documentation, tools, techniques, methodological or other

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material which has not or is not created as parts of the services to be rendered hereunder which
is proprietary to Local Home Services (“Local Home Services Proprietary Material”)
25. Warranty Disclaimer: The servicer agrees that it has requested the services shall at its own
and absolute sole risk. To the fullest extent permitted by law, Local Home Services, its officers,
directors, employees, and agents disclaim all warranties, express or implied, in connection with
the services and your use thereof.

26. Refunds and Chargebacks initiated by our clients:
a. Chargebacks In the event that a client initiates a chargeback on a transaction processed by
the servicer or by Local Home Services on behalf of the servicer and for which the servicer
already received payment from Local Home Services, Local Home Services will then make an
adjustment and subtract an equal amount to the amount paid to the servicer by Local Home
Services on the servicer next claim to be paid by Local Home Services.
b. Refunds In the event that a client is not completely satisfied with the service provided by the
servicer. Local Home Services will try to meditate and get to a resolution with the client. If no
resolution was agreed upon Local Home Services will save the right to provide the client with a
full refund and to subtract the amount that is equal to the servicer compensation of this project
from the next claim paid by Local Home Services.
27. Marketing and Promotional Materials: Under no circumstance will the service provider
solicit himself, his company, affiliates, agents, officers, or employees to Local Home Services
clients. The servicer shall not leave any promotional materials to Local Home Services clients of
any nature including but not limited to business cards, coupons and flyers. In the event that this
section of the agreement is breached, the contract will be canceled immediately and legal
actions against the service provider will be taken.
28. Obligation of the service provider: Local Home Services requires the following from the
service provider:
a. A detailed report of the labor for every appointment
b. Model and serial number of the appliance serviced
c. Detailed report of the parts used or required to complete the job including part numbers
d. Signature of the customer authorizing the appliance is repaired.

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e. The initial visit will be booked by Local Home Services. Any additional or follow-up
appointments will be booked by the servicer or Local Home Services.
f. Perform repair to the best of ability.
g. Attend all assigned work orders.
h. The servicer will be courteous to Local Home Services client’s and answer any questions or
concerns the client might have regarding the repair at the time of the appointment or after. If the
client contacts Local Home Services with issues or demands regarding a repair that was
completed the servicer will have 24 business hours to contact the client.
29. Deductions: The Company retains the right to deduct the operating software costs from the
employee’s / contractor’s weekly pay or once a month, specifically on the first pay of each
month, covering the total cost of the software portion. In addition background check payment
may be deducted within the first 3 months of onboarding.

End of Servicer Contract (Last Updated: June 11, 2020)

Local Home Services hereinafter referred to as the Company, is an at-will employer (make sure
you operate your business in an “at will” state). The Company conducts background and
criminal history checks (hereinafter referred to as Background Check) on all full-time, part-time
and servicers who are required to handle money, drive Company vehicles, and/or enter the
premises of a customer, vendor, or service provider of the Company. The Company uses a
third-party administrator to conduct Background Checks. The type of information that can be
collected by this agency includes but is not limited to, a criminal background check, state Motor
Vehicle Administration driver’s record, education, employment history, credit, and professional
and personal references. This process is conducted to verify the accuracy of the information
provided by the candidate/employee and determine his/her suitability for employment with the
Company. During the employment interviewing process, the Company will inform the candidate
that a job offer is contingent upon the successful results of the Background Check. Once a
candidate has been identified for hire, the Company may extend an offer of at-will employment
to the applicant. The Company will ensure that all Background Checks are held in compliance,
such as the Fair Credit Reporting Act. The Company reserves the right to make the sole
determination concerning information or any employment decision arising out of the Background
Check. The results of the Background Check will be sent directly to one designated person in
the Company. The Company designated person will review the report. If any discrepancies or
criminal history are noted, the hiring manager will be notified and the at-will employment
rescinded. The candidate will be given the opportunity to review a copy of the report, which
informs him/her of their right to dispute inaccurate information. The Company also reserves the
right to conduct a Background Check every year or as often as may be required by the
Company to fulfill various Company insurance policies, customer or manufacturer contracts, etc.
These insurance policies, customer or manufacturer contracts, etc. may require the Company to
submit personal information regarding employees of the Company who are performing services
on their behalf. The Company will restrict the information shared to include the employee’s
name, address, and employee number unless otherwise required as part of a Company
contractual obligation. AUTHORIZATION BY APPLICANT: The candidate/at-will employee
authorizes the Background Check by completing the Employment Background Authorization
form on or before the first day of their at-will employment. The Background application will be
submitted to the background checking company. Results may take three weeks or more to be
returned to the Company. This form is also available to the applicant before they begin and can
be sent via email, fax, or the US Post Office to the candidate at the candidate’s request. The
candidate may return the completed, signed form to the Company via fax, e-mail, or mail
through Canada Post.