At Local Home Services, we strive to provide timely, reliable, and professional service to every customer. To maintain fairness and operational efficiency for our technicians and clients, the following cancellation policy applies to all booked services, including appliance repair appointments.
Customers must cancel at least 48 hours prior to their scheduled appointment to avoid any fees or penalties.
Cancellations received within this 48-hour window will be considered late and may result in a cancellation charge unless rescheduling conditions are met (see below).
You may reschedule your appointment once without penalty, provided the new appointment is an active work order and not a cancellation in disguise.
If a customer reschedules and later cancels the new appointment (even with 48 hours' notice), a cancellation fee will apply.
Repeated rescheduling or attempts to bypass cancellation fees by rescheduling and then canceling will result in a cancellation charge being applied.
Rescheduled appointments must be fulfilled, not used as placeholders for cancellations.
If a technician has already been dispatched and the customer cancels by phone, email, or in person at the door, the customer will be billed the full service call rate.
If a work order has been accepted and a deposit paid for future completion (e.g., pending part delivery), the order cannot be cancelled once the part has been ordered.
In such cases, the customer is responsible for the full estimated amount, as agreed upon at the time of service or deposit payment.
In any case where a refund is initiated by Local Home Services, it will be processed only to the original payment method.
Refund timelines may vary depending on your financial institution, but Local Home Services will process the refund promptly upon approval.
In rare and exceptional circumstances (e.g., severe weather, health emergencies, or other force majeure events), exceptions to this policy may be granted at the company’s sole discretion.
These are not guaranteed and will be evaluated on a case-by-case basis.
To cancel your appointment, please use one of the following methods:
Email: Send a written cancellation request to dispatch@lhsteam.ca including your full name, contact number, and work order number.
Phone: Call our Dispatch or Concierge Team.
If your call is not answered due to high call volume, it is the customer’s responsibility to cancel via email.
