This Contractor Agreement & Terms of Service (the “Agreement”) is made between Local Home Services (“LHS”, “We”, “Us”, or “The Company”), a company registered and operating in Canada, and you, the undersigned individual contractor or contracting company (“Contractor”, “You”).
This Agreement applies equally to:
Self-employed individuals providing services through the LHS platform
Contractor companies with employees or subcontractors engaged by LHS
This version is tailored for services performed within Canada, incorporating Canadian employment, tax, and legal standards. By registering, accepting jobs, or continuing to perform services through LHS, you agree to be legally bound by this Agreement in full.
You (whether as an individual or a business) must:
Maintain a professional appearance and respectful behavior at all times while representing the LHS brand.
Respond promptly to job offers and all communications from LHS or customers.
Only accept jobs you are legally qualified, licensed, and fully capable of completing in accordance with industry standards and safety regulations.
Maintain reliable tools, transportation, and mobile connectivity to fulfill your obligations.
Never assign or subcontract a job without prior written approval from LHS. Unauthorized delegation of work is a breach of contract.
Contractors or contracting companies are required to use the LHS App to update real-time job statuses, including but not limited to: “On My Way,” “Arrived,” and “Completed.” Failure to accurately and promptly update status may result in payout delays or administrative penalties.
No-Show Policy:
A "No-Show" is defined as failing to attend a scheduled job without a legitimate reason and without providing a minimum of 2 hours' notice to both the customer and LHS via the app or approved communication channel.
Each no-show will result in a financial penalty of at least $150, and may increase up to the full value of the lost job revenue and any additional operational costs incurred by LHS. These include but are not limited to:
Marketing and customer acquisition costs (e.g., Google Ads)
Salaries or time lost by office/dispatch staff
Rescheduling, rebooking, and customer service compensation efforts
Late Arrival Policy:
Contractors who arrive 30 minutes or more past their estimated arrival time (ETA) without updating LHS and/or the customer may incur a $50 deduction per occurrence.
Repeated lateness may:
Increase the penalty per incident
Trigger formal review or probation
Lead to account deactivation at LHS’s sole discretion
Customer Loss Due to Negligence:
If LHS determines that a contractor’s failure to perform, communicate, or arrive on time results in the loss of a customer relationship, LHS reserves the right to seek damages equal to 30% of the customer’s estimated lifetime value or the full cost of the lost revenue plus related expenses — whichever is greater.
All penalties, deductions, and decisions regarding enforcement are subject to the sole and final discretion of LHS management.
You may not, under any circumstances, collect cash, e-transfer, card payment, or any form of direct compensation from a customer unless explicitly pre-approved in writing by LHS. All financial transactions must be processed through the LHS platform.
Violations include but are not limited to:
Requesting or accepting off-app payment
Falsely marking a job as unpaid or unpaid-in-full
Offering discounts to incentivize off-platform payments
Consequences:
Immediate termination of your agreement with LHS
Permanent loss of access to the platform
Repayment of any stolen or bypassed amounts, plus a penalty of up to 300% of the unreported amount
Full legal recourse, including criminal complaints and pursuit of unremitted GST/HST obligations
You may also be reported to relevant authorities, including the Canada Revenue Agency (CRA), in cases of tax evasion or undeclared income.
For each completed job, you must submit full and accurate documentation, including:
Appliance model and serial number
A clear, detailed service summary
Any materials or parts used, including part numbers and pricing
The customer’s digital signature confirming satisfaction
Any required photos (e.g., before/after images, parts used)
Failure to submit reports or submitting false or incomplete reports may result in:
Payment holds or forfeiture
Suspension or permanent deactivation
Investigation for fraud
You are solely responsible for ensuring that your data entries are timely, complete, and accurate. Retroactive edits must be approved by LHS.
You agree to:
Perform all services to a professional industry standard
Meet or exceed all applicable building codes and manufacturer repair protocols
Provide a minimum 90-day warranty on all workmanship
In case of customer complaints or warranty claims, you are expected to:
Respond within 24 business hours
Return to the job site if requested, at no additional cost
If LHS assigns another technician to correct your work, you:
Forfeit your original payout
May be charged back for any follow-up visit costs or customer credits issued
May be subject to disciplinary action
You are responsible for maintaining the following at all times:
Valid provincial or municipal licenses to operate legally
Public liability insurance with a minimum coverage of $2,000,000
Valid auto insurance if using a vehicle for work
Registration with WSIB or equivalent workplace safety board
Failure to provide proof on request may result in:
Job access being suspended
Deductions from future payments
Permanent deactivation for repeated non-compliance
The LHS App must be used for all:
Job acceptance and updates
Customer communication (when possible)
Invoicing, part tracking, and reporting
You may not:
Share login credentials with another person
Allow another technician to perform jobs under your name
Bypass app usage by working directly with customers
Violations will result in:
Immediate removal from the platform
Withholding of all pending and future payments
Civil and/or criminal proceedings in the case of fraud
You are strictly prohibited from:
Contacting LHS customers for private service opportunities
Offering off-platform service options to customers met through LHS
Leaving behind promotional materials or requesting repeat business outside the LHS system
This restriction remains in effect for 24 months after your last job with any LHS customer.
Violations may result in:
$5,000 per incident penalty
Legal proceedings for loss of business
Account termination and blacklisting
Payments are issued weekly through the LHS platform based on accurately reported and verified completed jobs.
You are responsible for entering all applicable time, parts, and notes to trigger invoicing.
LHS reserves the right to deduct or withhold payment for:
Incomplete or inaccurately reported jobs
Refunds issued to customers
Chargebacks or disputed transactions
Unapproved discounts or pricing changes
Unreturned tools, parts, or property belonging to LHS or customers
LHS may also reverse previously issued payments if fraud or misconduct is discovered after payout.
Cancellations disrupt operations, damage customer trust, and result in business loss. Therefore:
Contractors must avoid accepting jobs they are not confident they can complete
Jobs may only be canceled for true emergencies (e.g., illness, accident, safety concerns)
Cancellations may result in:
Warnings and performance flags on your account
Deductions or clawbacks from future payments
Suspension or removal from the platform
Cancellations without notice, after arrival time, or due to double-booking will be treated as no-shows and penalized accordingly.
To remain active, contractors are expected to accept at least 60% of job offers per month unless otherwise negotiated with LHS.
Falling below this rate may:
Result in reduced visibility for future jobs
Trigger a performance review
Lead to account deactivation if not corrected
You agree that LHS may deduct the following fees from payouts:
Software/platform access fee (weekly or monthly)
Onboarding or background verification charges
Bank transaction or processing fees
Support and service recovery costs if your actions cause additional work for staff
These fees will be transparently listed in your payout statement.
You consent to LHS reviewing your:
Job history and service logs
Communications with customers
GPS tracking and status updates
Invoices, notes, and material usage
Failure to cooperate with a compliance or quality audit may result in temporary payout holds or account deactivation.
You are responsible for adhering to:
All provincial occupational health and safety standards
Electrical, HVAC, and plumbing safety codes
Manufacturer repair protocols
You must use appropriate PPE and ensure safe work environments. Unsafe practices or causing injury/property damage may result in termination and liability.
You agree to:
Respect customer privacy and never photograph or disclose private spaces
Protect all customer property while on-site
Avoid theft, misuse, or inappropriate use of any customer items
Any damage caused must be reported immediately and may result in deductions or a requirement to return and repair at your own cost.
You may not:
Bribe customers for 5-star reviews
Threaten to withhold service in exchange for positive feedback
Disparage customers in return reviews
You are encouraged to request feedback respectfully, but manipulation of the review process will result in penalties and deactivation.
You may not:
Use threatening or profane language with customers or LHS staff
Engage in discriminatory, abusive, or harassing behavior
Retaliate against negative reviews or refund requests
Any such action may result in:
Immediate permanent ban
Reporting to local authorities
Legal action from LHS or the affected party
LHS may terminate this Agreement or suspend your access at any time, for any reason including but not limited to:
Repeated cancellations, no-shows, or customer complaints
A pattern of low customer ratings or consistently poor service delivery
Breach of any clause or section within this Agreement
Violation of local, provincial, or federal laws
Expiration, suspension, or loss of required licensing, certification, or insurance
Any conduct that may damage the reputation of Local Home Services or result in potential legal, financial, or operational harm to the Company
Termination may occur immediately and without prior notice, at LHS’s sole discretion. You agree that LHS is not required to provide a justification or warning prior to suspending or terminating access.
In the event of termination or suspension:
All pending and future payments may be placed on hold or reviewed
Any open investigations or unresolved compliance issues will be concluded before funds are released
You may be required to return company property or data and comply with post-termination obligations
LHS reserves the right to take any legal or financial recovery action necessary in cases where your behavior or performance has resulted in direct losses, reputational damage, or customer attrition.
You agree to fully indemnify, defend, and hold harmless Local Home Services (LHS), its directors, officers, employees, affiliates, agents, and partners from and against any and all claims, demands, causes of action, liabilities, losses, damages, costs, or expenses (including reasonable legal fees and disbursements) arising out of or relating to, directly or indirectly:
Any act, omission, or negligence by you or your subcontractors, employees, or affiliates while performing services on behalf of LHS
Any breach or alleged breach of this Agreement, including violations of LHS platform policies
Any bodily injury (including death), property damage, or other harm caused by your work or by persons under your control
Any errors in workmanship, misrepresentation, or failure to meet applicable codes or professional standards
Any claim brought by a customer, contractor, third party, or regulatory body resulting from your conduct or your failure to fulfill legal, tax, or licensing obligations
Any liability arising from your failure to remit required taxes (including but not limited to GST/HST), maintain necessary insurance, or comply with local, provincial, or federal regulations
This indemnification shall survive the termination or expiration of this Agreement and remains enforceable regardless of whether a claim arises during or after your relationship with LHS. You agree to cooperate fully in any investigation or legal process related to such claims and shall not settle any third-party claim without prior written consent from LHS.
To maintain the integrity of the LHS platform and to protect our business relationships, customer trust, and proprietary processes, all contractors and companies agree to avoid any activity that may result in an actual or perceived conflict of interest.
You specifically agree that you will not:
Provide services to any direct competitor of LHS offering similar home service dispatch, booking, or repair services within the same geographic area, unless authorized in writing
Divert or attempt to divert any LHS customer to another platform, private arrangement, or unaffiliated company for the purpose of bypassing LHS’s platform or service fee structure
Use or repurpose any information obtained through the LHS platform—including customer contact information, appointment history, or service preferences—for the benefit of any other business or platform, including your own
Promote or mention unrelated services, platforms, or businesses to customers in a way that could reduce their likelihood of booking again through LHS
Violation of this section constitutes a material breach of this Agreement and may result in:
Immediate termination of your access to the platform
Permanent blacklisting from future opportunities with LHS
A minimum $5,000 penalty per incident and liability for all resulting lost revenue
Legal action including claims for breach of contract, unfair competition, and misappropriation of confidential information
If you operate as a business entity or assign any portion of a job to other individuals, such as employees, subcontractors, trainees, or assistants, you are fully responsible for ensuring that all individuals representing your company comply with the terms and obligations outlined in this Agreement.
You are specifically responsible for:
Ensuring all assigned personnel are fully trained, qualified, and capable of performing the assigned services to LHS’s professional standards
Ensuring all individuals under your employment or supervision maintain appropriate insurance coverage, licensing, safety training, and legal work eligibility
Communicating and enforcing the full contents of this Agreement to every team member performing services on LHS jobs
Supervising and quality-controlling the work of any person acting on your behalf
You accept full and joint liability for:
Any property damage, personal injury, customer complaints, or contractual breaches caused by your team
Any failure by your team to follow LHS’s rules, schedules, app protocols, or customer expectations
Any misrepresentation, fraudulent conduct, or illegal activity performed by your assigned personnel
LHS reserves the right to:
Audit your subcontractor or employee documentation
Ban specific individuals from working on LHS jobs
Hold you personally and financially accountable for any loss, damage, or reputational harm caused by your team
This Agreement and all associated responsibilities, obligations, and liabilities apply in full to:
You personally, as the individual contractor or authorized representative of a business
Your registered company, corporation, partnership, or operating entity
Any subcontractors, employees, agents, or representatives you engage or assign to work on LHS jobs, directly or indirectly
LHS reserves the right to:
Pursue legal, financial, or administrative claims against any party in this liability chain, whether individually or jointly
Recover damages from all responsible entities in cases involving negligence, misconduct, breach of contract, or failure to comply with this Agreement
Hold you jointly and severally liable for the actions of your subcontractors or employees
By accepting this Agreement, you acknowledge and accept that liability is not limited to you individually or your business name alone. Any party engaged by you in the delivery of services to LHS clients is subject to the same terms, standards, and potential penalties outlined herein.
LHS reserves the right to pursue claims against any party in this chain.
You are required to maintain full and transparent communication with LHS regarding any changes to your legal, business, or operational status. You must notify LHS within 48 hours of any material change, including but not limited to:
A change in business ownership, name, operating structure, or federal/provincial registration
Expiry, suspension, or revocation of any required licenses, certifications, or permits
Lapse or alteration of insurance policies, WSIB status, or coverage affecting your ability to perform services
Involvement in legal proceedings, customer complaints, disputes, citations, or workplace safety incidents
Failure to disclose any of the above may result in immediate suspension or deactivation of your access to the platform. LHS reserves the right to take legal or financial action if undisclosed changes result in service failure, liability, or reputational harm.
This Agreement is non-exclusive and does not prevent you from performing similar services through other platforms or private clients. However, as a condition of maintaining your access to LHS:
You must not prioritize outside jobs in a way that causes cancellations, delays, or reduced quality of service for LHS jobs
You may not directly solicit or divert any LHS customer during or after your service
You must not use LHS job data, schedules, or leads for the benefit of another platform or private business
Consistent conflict in priorities or divided loyalty that impacts your performance may result in deactivation at LHS’s discretion.
LHS shall not be held liable for any delays, interruptions, or failure to perform resulting from causes beyond its reasonable control, including but not limited to:
Acts of God (e.g., flood, earthquake, fire, or natural disaster)
Widespread power outages or internet disruptions
Pandemic-related restrictions or public health emergencies
Government shutdowns, civil unrest, labor disputes, or supply chain failures
Such events will excuse LHS from performance obligations for the duration of the disruption. LHS will make reasonable efforts to resume operations as soon as practicable.
This Agreement is governed by and shall be construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of laws principles. Any disputes, claims, or legal proceedings arising out of or relating to this Agreement shall be submitted exclusively to the jurisdiction of the provincial or federal courts located in Ontario.
LHS reserves the right, at its sole discretion, to update, revise, or amend this Agreement at any time. All changes will be effective immediately upon posting or upon the issuance of written or digital notice to you. Continued use of the LHS platform or acceptance of new jobs after receiving notice of updates shall constitute full acceptance of the modified terms.
LHS will communicate changes via email, in-app notifications, or a published update on our official website or contractor portal. You are responsible for reviewing and understanding all updates.
Changes will be communicated via email, in-app notice, or website update.
By registering as a contractor or submitting an application through the Local Home Services (LHS) platform, you consent to LHS or its authorized third-party providers conducting a background check in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws. This may include:
Criminal record and police information checks
Identity verification
Driver’s abstract (if applicable to the role)
Verification of business or trade licenses
Sex offender registry screening (if applicable by province)
You understand and agree that:
LHS may deny, suspend, or terminate your access to the platform based on the results
You will not be entitled to any explanation or compensation related to disqualification
Background checks may be re-conducted at any time during your engagement
You agree to provide accurate information and full cooperation for such checks. Any misrepresentation, omission, or refusal to consent will result in disqualification or removal from the platform.
Local Home Services hereinafter referred to as the Company, is an at-will employer (make sure
you operate your business in an “at will” state). The Company conducts background and
criminal history checks (hereinafter referred to as Background Check) on all full-time, part-time
and servicers who are required to handle money, drive Company vehicles, and/or enter the
premises of a customer, vendor, or service provider of the Company. The Company uses a
third-party administrator to conduct Background Checks. The type of information that can be
collected by this agency includes but is not limited to, a criminal background check, state Motor
Vehicle Administration driver’s record, education, employment history, credit, and professional
and personal references. This process is conducted to verify the accuracy of the information
provided by the candidate/employee and determine his/her suitability for employment with the
Company. During the employment interviewing process, the Company will inform the candidate
that a job offer is contingent upon the successful results of the Background Check. Once a
candidate has been identified for hire, the Company may extend an offer of at-will employment
to the applicant. The Company will ensure that all Background Checks are held in compliance,
such as the Fair Credit Reporting Act. The Company reserves the right to make the sole
determination concerning information or any employment decision arising out of the Background
Check. The results of the Background Check will be sent directly to one designated person in
the Company. The Company designated person will review the report. If any discrepancies or
criminal history are noted, the hiring manager will be notified and the at-will employment
rescinded. The candidate will be given the opportunity to review a copy of the report, which
informs him/her of their right to dispute inaccurate information. The Company also reserves the
right to conduct a Background Check every year or as often as may be required by the
Company to fulfill various Company insurance policies, customer or manufacturer contracts, etc.
These insurance policies, customer or manufacturer contracts, etc. may require the Company to
submit personal information regarding employees of the Company who are performing services
on their behalf. The Company will restrict the information shared to include the employee’s
name, address, and employee number unless otherwise required as part of a Company
contractual obligation. AUTHORIZATION BY APPLICANT: The candidate/at-will employee
authorizes the Background Check by completing the Employment Background Authorization
form on or before the first day of their at-will employment. The Background application will be
submitted to the background checking company. Results may take three weeks or more to be
returned to the Company. This form is also available to the applicant before they begin and can
be sent via email, fax, or the US Post Office to the candidate at the candidate’s request. The
candidate may return the completed, signed form to the Company via fax, e-mail, or mail
through Canada Post.
